Thank you for choosing our software. We are committed to providing reliable digital products and transparent warranty services. Please read the following warranty terms carefully:

🔧 1. Warranty Coverage

• Our warranty covers repair or reactivation in case of license errors or activation issues directly caused by the software or licensing system.

• We offer a 1-to-1 replacement for hardware-based products such as the Dongle USB Key, if proven to be faulty due to manufacturing defects.

🚫 2. Warranty Does Not Cover

• Custom design requests, UI changes, or modifications outside the core software.

• How-to-use support or user training. For these, please refer to our official documentation or contact customer support for paid assistance.

• Damages or errors caused by third-party software, viruses, or improper handling.

⏱ 3. Warranty Period

• The software license warranty is valid for 12 months from the date of purchase.

• The USB Dongle hardware warranty is valid for 12 months from the date of delivery.

📩 4. How to Request Warranty Support

To claim a warranty, please contact us via:

• Email: [email protected]

• Provide: Order number, license key (if applicable), detailed error screenshot/log.

Warranty processing may take up to 3 business days.

✅ 5. Important Notes

• Warranty is non-transferable and applies only to the original purchaser.

• In the case of a replacement, the defective product must be returned to our address before a new one is issued.